FREE & SECURE SHIPPING
Enjoy free and secure shipping across Nigeria with trusted carriers GIG, DHL, and Speedaf.
We process all orders within 1-3 business days. Certain factors may influence processing times, including incomplete payment, inaccurate address information, or increased demand during peak seasons. If any issues arise, we will contact you via email before proceeding to ensure a successful delivery.
Always Free Shipping
Shipping is always free—no minimum order quantity is required. Every order is delivered to your door at no additional cost.
Shipping Times
Our estimated shipping times are 8-12 business days.
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
If you have any questions about your order, please feel free to email us at support@carmel.com.ng.
We strive to respond to all inquiries within 24 hours.
Yes, we have a multi secure software built to protect your privacy
This is a common issue that happens to many customers. If you see any errors stating that the billing info is incorrect or the card info was not accepted that unfortunately means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 1-3 business days and that charge will disappear from the account and will go back on your card.
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 1-3 business days and that charge will disappear from the account and the money will go back on your card.
You can check out our returns policy and portal by following the link here!
We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 30 days after purchasing the item. We only accept items in their original, new condition. Washed items and/or with animal hair are not eligible for returns/exchanges.